Project Title
Project Title
Project Title
Ride Green, Save Money!
Ride Green, Save Money!
Ride Green, Save Money!
Client
Client Name
Team
Visual Design UI & UX Design
Role
Client Industry
Timeline
January 2023
Tia Lupe is a narrative-based healthcare website that educates Latine parents and children through delightful personalized storytelling, informative testimonials, and child-focused educational narratives.
Tia Lupe is a narrative-based healthcare website that educates Latine parents and children through delightful personalized storytelling, informative testimonials, and child-focused educational narratives.
Tia Lupe is a narrative-based healthcare website that educates Latine parents and children through delightful personalized storytelling, informative testimonials, and child-focused educational narratives.
Project Brief
Problem Identified
The Latine families of Children’s Hospital of Los Angeles’ patients do not have easily accessible, culturally-specific preventative healthcare resources.
The Latine families of Children’s Hospital of Los Angeles’ patients do not have easily accessible, culturally-specific preventative healthcare resources.
The Latine families of Children’s Hospital of Los Angeles’ patients do not have easily accessible, culturally-specific preventative healthcare resources.
Solution
Tia Lupe - a narrative-based healthcare tool that teaches families about preventative care and resources through delightful personalized storytelling, informative testimonials, and child-focused educational narratives.
Tia Lupe - a narrative-based healthcare tool that teaches families about preventative care and resources through delightful personalized storytelling, informative testimonials, and child-focused educational narratives.
Tia Lupe - a narrative-based healthcare tool that teaches families about preventative care and resources through delightful personalized storytelling, informative testimonials, and child-focused educational narratives.
Stakeholder & Domain Expert Research
Stakeholder & Domain Expert Research
Stakeholder & Domain Expert Research
We began the project by interviewing domain experts to identify pain points between the Latinx community and the healthcare system.
We began the project by interviewing domain experts to identify pain points between the Latinx community and the healthcare system.
We began the project by interviewing domain experts to identify pain points between the Latinx community and the healthcare system.
Healthcare Domain Expert
“The parents I work with come from different backgrounds so it’s hard for them to open up to just anybody. It’s important for them to feel that I’ve been in the same position they have. That’s why cultural connection is so powerful in the healthcare field.
Lorena Eaton
CHLA Healthcare Promoter
Cultural Communications Expert
“What’s missing from Latinx healthcare resources is health information that is culturally specific - info that connects with the values of the Latine community. In the Latine community, storytelling is a powerful tool for communication. It can be used to influence and connect with people.”
Dr. Luis Andrade
Communication Studies Professor
CHLA Stakeholder
“Tia Lupe will most likely live within the CHLA website, and a web app would be most appropriate for accessibility, discoverability, and cost. Many CHLA patient families prefer to use their phones to browse the internet, so design for mobile first. Any functionality using private information would need to be within a patient portal.
Ali Arnett
CHLA Innovation Program Admin
Software Engineering Domain Expert
“A web app may be beneficial because it has a wide reach for different devices, and the least amount of development cost and time. Additionally, web apps work across iOS, Androids, and anyone’s web browsers. A web app also creates a good testing ground for future native apps, and doesn’t require installation.”
Dan Jeffrey
Senior Software Engineer, Honey
Healthcare Domain Expert
“The parents I work with come from different backgrounds so it’s hard for them to open up to just anybody. It’s important for them to feel that I’ve been in the same position they have. That’s why cultural connection is so powerful in the healthcare field.
Lorena Eaton
CHLA Healthcare Promoter
Cultural Communications Expert
“What’s missing from Latinx healthcare resources is health information that is culturally specific - info that connects with the values of the Latine community. In the Latine community, storytelling is a powerful tool for communication. It can be used to influence and connect with people.”
Dr. Luis Andrade
Communication Studies Professor
CHLA Stakeholder
“Tia Lupe will most likely live within the CHLA website, and a web app would be most appropriate for accessibility, discoverability, and cost. Many CHLA patient families prefer to use their phones to browse the internet, so design for mobile first. Any functionality using private information would need to be within a patient portal.
Ali Arnett
CHLA Innovation Program Admin
Software Engineering Domain Expert
“A web app may be beneficial because it has a wide reach for different devices, and the least amount of development cost and time. Additionally, web apps work across iOS, Androids, and anyone’s web browsers. A web app also creates a good testing ground for future native apps, and doesn’t require installation.”
Dan Jeffrey
Senior Software Engineer, Honey
Healthcare Domain Expert
“The parents I work with come from different backgrounds so it’s hard for them to open up to just anybody. It’s important for them to feel that I’ve been in the same position they have. That’s why cultural connection is so powerful in the healthcare field.
Lorena Eaton
CHLA Healthcare Promoter
Cultural Communications Expert
“What’s missing from Latinx healthcare resources is health information that is culturally specific - info that connects with the values of the Latine community. In the Latine community, storytelling is a powerful tool for communication. It can be used to influence and connect with people.”
Dr. Luis Andrade
Communication Studies Professor
CHLA Stakeholder
“Tia Lupe will most likely live within the CHLA website, and a web app would be most appropriate for accessibility, discoverability, and cost. Many CHLA patient families prefer to use their phones to browse the internet, so design for mobile first. Any functionality using private information would need to be within a patient portal.
Ali Arnett
CHLA Innovation Program Admin
Software Engineering Domain Expert
“A web app may be beneficial because it has a wide reach for different devices, and the least amount of development cost and time. Additionally, web apps work across iOS, Androids, and anyone’s web browsers. A web app also creates a good testing ground for future native apps, and doesn’t require installation.”
Dan Jeffrey
Senior Software Engineer, Honey
Desktop Research
Desktop Research
Desktop Research
Our desktop research gave us some insight into effective methods of preventative care education in the Latine community, and helped us to focus on designing for a specific demographic of Latine patients and patient families.
Our desktop research gave us some insight into effective methods of preventative care education in the Latine community, and helped us to focus on designing for a specific demographic of Latine patients and patient families.
Our desktop research gave us some insight into effective methods of preventative care education in the Latine community, and helped us to focus on designing for a specific demographic of Latine patients and patient families.
Storytelling in Latine Homes
Children serve are often called upon to serve as translators for their parents
Children benefit from hearing and telling their own stories.
“America benefits from opportunities for telling all of the diverse stories, with their potential to heal and transform our society.”
Diabetes
US Latine adults have a 50+% chance of being diagnosed with diabetes.
Children with diabetic family members are more likely to also be diagnosed.
The CHLA Diabetes & Obesity Program treats over 2,000 patients annually for type-1 and type-2 diabetes.
Digital Storytelling & Latine Diabetes Patients
“Digital storytelling interventions for chronic diseases, such as diabetes may be especially powerful among immigrants because often limited English proficiency minimizes access to and affects the applicability of the existing health education opportunities.”
Narrative Health
“Narrative health asks us to thoughtfully examine who is telling a story and how they are telling the story (with a focus on WHO is defining health and HOW), to listen intentionally, and to share stories both between and within communities.”
Storytelling in Latine Homes
Children serve are often called upon to serve as translators for their parents
Children benefit from hearing and telling their own stories.
“America benefits from opportunities for telling all of the diverse stories, with their potential to heal and transform our society.”
Diabetes
US Latine adults have a 50+% chance of being diagnosed with diabetes.
Children with diabetic family members are more likely to also be diagnosed.
The CHLA Diabetes & Obesity Program treats over 2,000 patients annually for type-1 and type-2 diabetes.
Digital Storytelling & Latine Diabetes Patients
“Digital storytelling interventions for chronic diseases, such as diabetes may be especially powerful among immigrants because often limited English proficiency minimizes access to and affects the applicability of the existing health education opportunities.”
Narrative Health
“Narrative health asks us to thoughtfully examine who is telling a story and how they are telling the story (with a focus on WHO is defining health and HOW), to listen intentionally, and to share stories both between and within communities.”
Storytelling in Latine Homes
Children serve are often called upon to serve as translators for their parents
Children benefit from hearing and telling their own stories.
“America benefits from opportunities for telling all of the diverse stories, with their potential to heal and transform our society.”
Diabetes
US Latine adults have a 50+% chance of being diagnosed with diabetes.
Children with diabetic family members are more likely to also be diagnosed.
The CHLA Diabetes & Obesity Program treats over 2,000 patients annually for type-1 and type-2 diabetes.
Digital Storytelling & Latine Diabetes Patients
“Digital storytelling interventions for chronic diseases, such as diabetes may be especially powerful among immigrants because often limited English proficiency minimizes access to and affects the applicability of the existing health education opportunities.”
Narrative Health
“Narrative health asks us to thoughtfully examine who is telling a story and how they are telling the story (with a focus on WHO is defining health and HOW), to listen intentionally, and to share stories both between and within communities.”
Ideation
Ideation
Ideation
We began the ideation phase by creating stakeholder system maps, current and future state journey maps, and personas to reflect the needs of the community.
We began the ideation phase by creating stakeholder system maps, current and future state journey maps, and personas to reflect the needs of the community.
We began the ideation phase by creating stakeholder system maps, current and future state journey maps, and personas to reflect the needs of the community.
System & Stakeholder Maps
System & Stakeholder Maps
System & Stakeholder Maps
Our system and stakeholder maps reflect the relationship between Latinx community patients and the CHLA healthcare system.
Our system and stakeholder maps reflect the relationship between Latinx community patients and the CHLA healthcare system.
Our system and stakeholder maps reflect the relationship between Latinx community patients and the CHLA healthcare system.
Personas
Personas
Personas
Our personas, Juliana and Luka, were created to help guide our design process and help us to focus on the needs of the Latinx community we discovered through research.
Our personas, Juliana and Luka, were created to help guide our design process and help us to focus on the needs of the Latinx community we discovered through research.
Our personas, Juliana and Luka, were created to help guide our design process and help us to focus on the needs of the Latinx community we discovered through research.
Journey Maps
Journey Maps
Journey Maps
Our current state journey map was created to reflect the current process of accessing CHLA resources. It highlights the pain points of patients feeling overwhelmed by the amount of paperwork given to them while seeking care for their children - which often keeps patients from utilizing any hospital resources at all.
However, in our future state map that includes the use of Tia Lupe, Juliana is able to readily access important information and is able to learn more about her son’s diabetes. Juliana can use our tool to help educate Luka with the children’s resources. Through the animated characters, games, and child patient testimonials - Luka feels inspired to make lifestyle changes.
Wireframing
Wireframing
Wireframing
Our initial wireframes reflected a larger structure that had separate resources for parents and children. In this larger structure, parents would have access to CHLA resources and programs, condition information, and ways to contact a health advisor. For the sake of time, my team and I zoomed in on the highlighted children’s side of Tia Lupe. Here, children could learn to manage their health condition through animated characters, education games and activities, and video testimonials from kids like them.
Our initial wireframes reflected a larger structure that had separate resources for parents and children. In this larger structure, parents would have access to CHLA resources and programs, condition information, and ways to contact a health advisor. For the sake of time, my team and I zoomed in on the highlighted children’s side of Tia Lupe. Here, children could learn to manage their health condition through animated characters, education games and activities, and video testimonials from kids like them.
Our initial wireframes reflected a larger structure that had separate resources for parents and children. In this larger structure, parents would have access to CHLA resources and programs, condition information, and ways to contact a health advisor. For the sake of time, my team and I zoomed in on the highlighted children’s side of Tia Lupe. Here, children could learn to manage their health condition through animated characters, education games and activities, and video testimonials from kids like them.
Character Design
Character Design
Character Design
As a team, we created four characters - Maria, Luna, Miguel, and Antonio. We created and designed each of these characters to help educate and inspire users to live healthy lives - each using their own expertise.
As a team, we created four characters - Maria, Luna, Miguel, and Antonio. We created and designed each of these characters to help educate and inspire users to live healthy lives - each using their own expertise.
As a team, we created four characters - Maria, Luna, Miguel, and Antonio. We created and designed each of these characters to help educate and inspire users to live healthy lives - each using their own expertise.
Maria
The Chef Bear
Antonio
The Fitness Tiger
Luna
The Genius Lemur
Miguel
The Emotional Owl
Design System & High-Fidelity Screens
Design System & High-Fidelity Screens
Design System & High-Fidelity Screens
We combined our wireframes with a design system to build out the high-fidelity Tia Lupe structure.
We combined our wireframes with a design system to build out the high-fidelity Tia Lupe structure.
We combined our wireframes with a design system to build out the high-fidelity Tia Lupe structure.
Design System
Design System
Design System
High Fidelity Screens
High Fidelity Screens
High Fidelity Screens
Results & Reflection
Results & Reflection
Results & Reflection
Usability & SME Testing with Kids
Usability & SME Testing with Kids
Usability & SME Testing with Kids
To test the usability and subject matter of Tia Lupe kids, we gained insight from our target age group (5-12 years old.)
To test the usability and subject matter of Tia Lupe kids, we gained insight from our target age group (5-12 years old.)
To test the usability and subject matter of Tia Lupe kids, we gained insight from our target age group (5-12 years old.)
Testing with Zhen (7)
Testing with Zhen (7)
Testing with Zhen (7)
Zhen loved any imagery with colors and graphic elements.
She wasn’t familiar with lemurs as an animal, which added a bit of confusion while learning about the characters.
She appeared more engaged with the more visual-based games and printables as opposed to written content.
She found the activity walkthrough to be confusing. The copy in the walkthrough was too advanced for her reading level, and she wasn’t interested in the highlighted sport.
Testing with Joey (6) and Maverick (9)
Testing with Joey (6) and Maverick (9)
Testing with Joey (6) and Maverick (9)
Joey suggested an audio feature for kids who might better retain information in an audio form.
Maverick and Joey also felt the Lemur may be too obscure of an animal, and suggested a more widely-known animal to represent Luna.
Joey and Maverick learned new things from the experience, specifically the impact of diet on blood sugar levels.
Stakeholder Testing
Stakeholder Testing
Stakeholder Testing
To gain some insight from our stakeholder at the hospital, I scheduled a meeting with Ali Arnett from the Innovation Team to walk her through our prototype.
To gain some insight from our stakeholder at the hospital, I scheduled a meeting with Ali Arnett from the Innovation Team to walk her through our prototype.
To gain some insight from our stakeholder at the hospital, I scheduled a meeting with Ali Arnett from the Innovation Team to walk her through our prototype.
Stakeholder Feedback
Stakeholder Feedback
Stakeholder Feedback
Consider how content would change through different age groups.
Think about showing the whole structure of Tia Lupe.
Explore more food resources - like grocery list calculators and fast food order guides.
Could be a need for a supplementary physical product.
CHLA Feedback Takeaways
CHLA Feedback Takeaways
CHLA Feedback Takeaways
At the end of the semester, my team had the chance to present our high fidelity prototype to the CHLA Innovation Team.
At the end of the semester, my team had the chance to present our high fidelity prototype to the CHLA Innovation Team.
At the end of the semester, my team had the chance to present our high fidelity prototype to the CHLA Innovation Team.
1
Look & Feel
The design, content, and structure is all kid-friendly and could be applied to several conditions. The design system will really help to expand the app with new features, pages, and content.
2
Community Opportunities
Based on the desktop research presented, children should eventually also have the opportunity to add to the child testimonials and share their experiences to feel heard and connected.
3
Maintaining Interest
Consider the growth of the content - as children tend to go through content fast.
4
Expanding Beyond the Web App
Consider the expansion of the physical content - storybooks, coloring sheets, and character toys for children at the hospital.
1
Look & Feel
The design, content, and structure is all kid-friendly and could be applied to several conditions. The design system will really help to expand the app with new features, pages, and content.
2
Community Opportunities
Based on the desktop research presented, children should eventually also have the opportunity to add to the child testimonials and share their experiences to feel heard and connected.
3
Maintaining Interest
Consider the growth of the content - as children tend to go through content fast.
4
Expanding Beyond the Web App
Consider the expansion of the physical content - storybooks, coloring sheets, and character toys for children at the hospital.
1
Look & Feel
The design, content, and structure is all kid-friendly and could be applied to several conditions. The design system will really help to expand the app with new features, pages, and content.
2
Community Opportunities
Based on the desktop research presented, children should eventually also have the opportunity to add to the child testimonials and share their experiences to feel heard and connected.
3
Maintaining Interest
Consider the growth of the content - as children tend to go through content fast.
4
Expanding Beyond the Web App
Consider the expansion of the physical content - storybooks, coloring sheets, and character toys for children at the hospital.